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Persyst Development Corporation, of Prescott, Arizona, is a
developer of prescription-label medical device software for
digital EEG (electroencephalogram) review, spike and seizure
detection, neuro-ICU monitoring, brain mapping, neurosurgery,
and other clinical EEG applications. The Company provides its
software suite to doctors, hospitals, and clinics worldwide,
where it is used for reviewing EEG recordings from a wide
variety of acquisition systems, and provides automated detection
of seizures and other clinically important changes in
recordings. Automated detection and trending is important
because each patient being monitored generates nearly 9,000
pages of EEG data every day. When monitoring critically ill
patients in the ICU, timely detection and treatment of seizures
and clinically important state changes can significantly improve
patient outcomes. |
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Training is a critical element of the Company's customer support
services. Persyst's customers - doctors, clinicians, and
researchers - need timely, hands-on training to apply this
sophisticated technology directly to patient care. The
clinicians who use Persyst applications have hectic,
unpredictable schedules. Remote online training, by Web
conference, has proven to be the ideal solution.
Persyst uses RHUB Communications' on-premise TurboMeeting Web
conferencing server for its Web conferencing needs. Persyst
owns and operates the Web conferencing hardware and software,
giving them complete control and security, and eliminating
monthly fees. TurboMeeting enables flexible scheduling, and
allows Persyst to tailor training sessions to the specific
clinical applications needed.
"We evaluated a number of mainstream Web conferencing solutions,
and some obscure ones, too," said Michael Guess, Chief Operating
Officer at Persyst. "We chose RHUB's TurboMeeting because it is
top-of-class in capability, expandability, cost-effectiveness,
and ease-of-use. TurboMeeting was the clear choice from a broad
range of very capable solutions."
Training and support is performed primarily in TurboMeeting's
"Application Sharing" mode, where the Persyst software
application is shared from Persyst's end, looking at the
application from the clinician's end. This allows the Persyst
trainer to demonstrate the application of various detection and
analysis tools in a variety of clinical applications, using
real-word examples from the world's leading Neuro Intensive Care
and Epilepsy Monitoring Units.
TurboMeeting has several features that are fundamental to
training support. It provides fast performance with high quality
screen rendering. It accommodates varying screen sizes
automatically, allows participants to share the mouse easily,
and provides the ability to switch the active presenter (switch
and share any participant's screen). TurboMeeting also offers
quick and easy client installation, with a very small download
size.
"Our primary consideration was to provide our customers with
effective and efficient training on the Persyst software suite,"
added Mr. Guess. "TurboMeeting is used by our applications
specialists at our Prescott office to conduct remote training
every day, making TurboMeeting one of our most-used
applications."
"The EEG trending and waveform screens are very detailed, and
the compression used by TurboMeeting keeps the display looking
clear, crisp, and readable," continued Mr. Guess. "The
TurboMeeting client automatically accommodates users with
differing screen resolutions. The utility of this cannot be
overstated."
Persyst also uses TurboMeeting for installations, upgrades, and
technical support, using the "Remote Support" mode. Remote
Support greatly simplifies software installation for the
customer. TurboMeeting can be used to transfer files to the
remote system, allowing Persyst to install and configure their
software quickly, with minimum interruption of the clinician's
workflow.
TurboMeeting is clearly a cost-effective and efficient training
solution. It saves travel time and expense, and allows trainers
to focus on helping clinicians. TurboMeeting also improves the
efficiency and productivity of Persyst's clients, because they
can get hands-on assistance and training at the point of need,
when they need it—without having to describe a clinical question
best related visually, and without having to wait.
"After using the RHUB TurboMeeting client to connect with
hundreds of health care facilities around the world, we are
extremely happy with the reliability, ease-of-use, and terrific
Web-conferencing experience we are able to provide," said Mr.
Guess. "Web conferencing and remote support are mission-critical
applications for our company. TurboMeeting meets these needs
gracefully and without fuss."
SOURCE: Persyst Development Corporation
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June
24, 2008